Refund Policy

Last updated: August 3, 2026

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Horse Transportation Specialists ("HTS," "we," "us," or "our") operates as a nationwide horse transportation broker. We provide consultation, coordination, and booking-assistance services connecting clients with independent, licensed carriers. Because our offerings consist of professional services and digital materials rather than physical goods, the following Refund Policy governs all purchases made through Horse Transportation Specialists. By purchasing any product or service from HTS, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

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1. Digital Products - Non-Refundable. All sales of digital products, including without limitation the downloadable guide offered at $27, are final. Because digital products are delivered electronically and made available immediately upon purchase, no refunds will be issued for any digital product under any circumstances.

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2. Consultation and Lead Services - Non-Refundable. Fees paid for consultation and lead services are earned upon booking and are non-refundable. This includes, without limitation, the $50 consultation call and the $150 lead call. Once either service has been scheduled or provided, no refund will be issued.

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3. Custom Transport Planning Service ($350) - Limited Refund. The full-service transport planning package carries a non-refundable set-up fee of $50, which covers the initial set-up call and the administrative work required to begin locating transport for the client's horse. A refund will be issued only in the event that HTS is unable to locate a carrier to transport the client's horse. In that event, the refund shall equal the total amount paid for the service less the $50 non-refundable set-up fee (i.e., $300 of the $350 fee). No refund will be issued once a carrier has been secured, regardless of whether the client thereafter cancels, reschedules, or declines the arranged transport.

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4. Transport and Ship Dates Not Guaranteed. HTS is a broker and does not itself transport horses. Any estimated pick-up or delivery ("ship") dates are provided for planning purposes only and cannot be guaranteed. Transport timing depends on independent third-party carriers and may be affected by weather, routing, carrier availability, mechanical issues, and other factors beyond our control. Delays in, or changes to, transport dates do not entitle the client to any refund.

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5. Method of Refund. Any refund issued under this policy will be made to the original form of payment used for the purchase. Please allow up to 5 to 10 business days for the refund to be processed and to appear on your statement.

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6. Contact. For questions about this Refund Policy, or to request a refund under Section 3, please contact us at kerrie@horsetransportationspecialists.com.